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FAQ's


What is your processing time? TOP

Current processing time for our tshirts, accesories and onesie orders are 2-3 business days, but can vary a bit during the holidays.  Feel free to email me with concerns or rush orders at wechoosejoy@gmail.com.

Crochet/Sewn Hats can take up 1-2 weeks for processing time since they are all handmade in the order payment is received

What is your shipping time? TOP

All packages ship via USPS First Class Mail or Priority Mail.  A tracking number will be emailed to the address from your invoice when you items are ready to ship.

How do I exchange an item? TOP

Refunds and Exchanges:

We make each item with lots of care and are honored to have your business!

We accept any non-customized item for an exchange or refund within 14 days of receipt.  Refunds are processed through your credit card or paypal and can take 3-5 business days depending on your card policies.  

If we send the wrong item, we will exchange it free of charge or you may return the wrong item for a full refund including shipping charges.





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